Thanks for using TwtPicker. Whether you are about to run your first giveaway or you manage contests every week, we want your experience to be smooth, fair, and stress-free. This page explains the best ways to reach us, what to include in your message so we can help quickly, and what you can expect after you get in touch.
The fastest way to contact us is by email at [email protected]. Send us a note any time and a member of our team will get back to you. If you prefer a quicker chat, you can also message us on WhatsApp using the contact button on the site. We read every message and aim to respond promptly during normal working hours.
What you can contact us about
We are happy to hear from you on just about anything related to TwtPicker. The most common reasons people reach out include:
- Help running a draw. If a tweet URL is not loading comments, if filters are not behaving the way you expected, or if you are unsure how to set up your contest rules, describe what you are seeing and we will walk you through it.
- Billing and subscriptions. Questions about your plan, switching between monthly and yearly billing, updating payment details, cancelling, or anything related to your free trial draws.
- Exports and records. Help with downloading your scraped comments or winner lists in CSV, XLSX, PDF, or TXT, or questions about keeping proof of a fair giveaway.
- Feature requests. Ideas for new filters, additional export formats, or improvements to the workflow. A lot of what we build comes directly from user suggestions.
- Bug reports. If something is not working as it should, telling us about it helps us fix it for everyone.
- Partnerships and press. If you would like to collaborate, integrate, or write about TwtPicker, we would love to talk.
How to help us help you faster
The more detail you include up front, the faster we can resolve your issue. When you email us, it helps to mention:
- The public Twitter/X post URL you were drawing from (if your question is about a specific giveaway).
- What you were trying to do — for example, "pick 3 winners filtered by the keyword entered."
- What actually happened, including any error message or unexpected result.
- The device and browser you are using, if the problem seems technical.
- The email address associated with your subscription, if your question is about billing.
You do not need to share your Twitter password or any login credentials — TwtPicker never requires them, and our team will never ask for them. If anyone claiming to be from TwtPicker asks for your password, please do not share it and let us know.
What happens after you reach out
Once your message arrives, we review it and reply by email. For straightforward questions, you will usually hear back with a clear answer or step-by-step instructions. For technical issues, we may ask a follow-up question or two so we can reproduce the problem on our side before fixing it. For billing matters, we will confirm your account details securely and resolve the request as quickly as we can.
We are a focused team rather than a giant call center, which has an upside: when you contact us, you are talking to people who actually know the product and care about getting your giveaway right. We treat every message as a chance to make the tool better.
Common questions we can solve by email
Many people write in with questions that have quick answers, so before you wait on a reply, it may help to know that:
- TwtPicker works without logging into Twitter — you only paste a public post URL.
- New users get free trial draws, so you can test everything before paying.
- Winners are chosen with a cryptographically secure random shuffle, giving every eligible entry an equal chance.
- You can pick multiple winners, remove duplicates, include or exclude replies, and require specific keywords.
- Results export in CSV and other formats for clean, shareable proof.
If your question goes beyond these, just send the details and we will take it from there.
Feedback shapes TwtPicker
We build TwtPicker for the people who use it, and the best ideas almost always come from real giveaways and real campaigns. If a filter would save you time, if an export format would fit your workflow better, or if something in the interface is confusing, tell us. We keep a running list of requests and prioritize the changes that help the most organizers run fairer, faster draws. Even a one-line note like "it would be great if I could exclude accounts created in the last week" genuinely influences our roadmap.
A note on fairness and trust
Because TwtPicker is about fairness, we take any concern in that area seriously. If you ever believe a draw did not behave as expected, contact us with the post URL and a description of what happened. We will look into it and explain exactly how the selection worked. Transparency is the whole point of the tool, and that extends to how we handle your questions.
Reach us
- Email: [email protected]
- WhatsApp: use the chat button on the site to message us directly
- Social: find us on Facebook for updates and announcements
However you choose to reach out, we are glad you are here. Tell us how we can help, and we will do our best to get you back to running great giveaways as quickly as possible.